Contact Center

First-Class Customer Service

Customer service is central to success. To deliver exceptional customer experiences and build strong relationships, you need a powerful and reliable contact center solution. That’s where Granite’s Contact Center, also known as ACD (Automated Call Distribution) comes in. Running over Granite’s VoIP platform and with its advanced communication tools and customizable features, our Contact Center is designed to meet the unique needs of your business. Embrace the future of customer service with Granite’s Contact Center and achieve the impossible.

Employees responding to inquiries
Common Features

Build Better Customer Relationships

A group of employees

Data Center Features

  • 24/7 Network Monitoring
  • On-demand Scalability
  • Certified PC1 DSS 3.0 SSAE 16
Businessman using tablet to analyze data

Reporting & Analytics

  • Real-time stat display & bulletin board
  • Real-time graphical dashboard
  • Detailed call & agent statistics
  • Customized contact center reports
  • Customized multi-level dispositions
An employee talking on a landline

Call Center Group

  • Multi-skill routing
  • CRM Integration (CTI)
  • Agent call-flow scripting
  • IVR integration for self service
An employee in front of a computer

Quality Management

  • Call recording with agent notes
  • Call recording with agent notes
  • Agent coaching & evaluation
  • Agent & web chat logs
Cloud security

Workforce Management

  • Forecasting & scheduling
  • Vacation automation & shift-trade portal
  • Real-time adherence view & reporting
Cloud computing concept

Queue Features

  • Inbound/Outbound Voice Queues
  • Email, chat, SMS, social media
  • Automated threshold SMS Alerts
Boosting Efficiency & Performance Is Easy

How Your Business Can Benefit

In contrast to comparable hardware solutions, Granite’s Contact Center solution could save you up to 45% of your contact center operating budget over the first three years.

Employees at a meeting
Related Products

To Supercharge Your Business.

Granite TechExpress

Granite TechExpress

TechExpress customer portal empowers you with granular insights into network performance

Granite Edgeboot

Edgeboot from Granite Labs

Powerful device control made simple

Granite Epik

Granite EPIK

Granite EPIK offers a POTS alternative that integrates with all other analog devices

Granite Managed Mobility

Enterprise Managed Mobility

Granite’s Mobile Device & Plan Management offers a solution to address mobile enterprise challenges

Granite FlexEdge


Introducing FlexEdge, the all-in-one universal Customer Premise Equipment (uCPE)

Asset monitoring

Asset Monitoring

Offering proactive ticketing, around-the-clock-support, and the expertise of our Network Operations Center

Cutting edge technology

Cutting-Edge Voice Solutions

We have taken VoIP to new heights especially when paired with Fixed Wireless Access

Two IT employees walking in a data server room

Managed Field Services

We pride ourselves on being industry leaders in deployment planning and management across all industries

A group of employees listening
Still Have Questions?


Cloud contact centers offer scalability, reduced infrastructure costs, enhanced customer experience, and the ability to provide remote customer support, among other benefits.

At Granite, we are committed to providing comprehensive support to ensure your success in managing your contact center.  You will receive agent & administrator training and will have access to a vast knowledge base.  Our support team is open 24/7.

On-premises contact centers require physical infrastructure, while cloud contact centers are hosted in the cloud. Cloud centers offer greater scalability and cost-efficiency.

For insights, please review this white paper: Total Cost of Ownership

The Contact Center portal is unique to each customer.  Please contact your Client Services Representative to obtain your portal information.