24/7 Response Resources
Our 24/7 response resources act as the first line of defense for any technology-related issues.
efficient solutions for uninterrupted operations
Logistical Support
Integrated Ticketing System
Our integrated ticketing system ensures that all support requests are logged, tracked, and prioritized.
Hardware Replacements
Our commitment to minimizing downtime is reflected in our same-day or next-business day hardware replacement service.
comprehensive 24/7 support
Increase Operational Up-Time
When networking issues occur, Granite offers comprehensive 24/7 services to get your operations back up quickly. Whether you encounter faulty wiring, underlying provider issues, hardware malfunctions, or need assistance with troubleshooting, our Repair team is available to provide immediate support. In addition to our Repair services, our Network Operations Center (NOC) is staffed with skilled technicians proactively monitoring your network and identifying potential issues before they impact your operations. To complement our remote support services, we also offer on-site assistance through our network of over 12,000 Field Technicians, who are equipped with the expertise to resolve complex issues. Our skilled technicians will be dispatched to your location to provide hands-on support, ensuring a prompt resolution to any critical IT issues that may arise.
integrated ticketing
Efficient Solutions for Uninterrupted Operations
To streamline the support process, we have implemented an integrated ticketing system. It allows businesses to submit support requests effortlessly and track the progress of their tickets. This system ensures that all requests are handled efficiently, prioritized correctly, and resolved in a timely manner with full visibility. Trust us to be your strategic technology partner, empowering you to focus on what you do best while we take care of your IT needs.
hardware replacements
Ensuring Business Continuity
Our same-day or next-business-day hardware replacement service ensures that any enrolled hardware will be repaired or replaced promptly, minimizing downtime. Our dedicated Warehouse team can swiftly pull from our expansive 85,000 sqft warehouse or source from our extensive network of depots and service partners and deploy the necessary hardware, saving you valuable time and resources. We prioritize the continuity of your operations and are committed to delivering superior support.
Boosting Efficiency & Performance Is Easy
How Your Business Can Benefit
With Granite, you don’t have to waste precious resources sourcing technicians to address your IT challenges. Our team of expert technicians can be onsite within a matter of hours, whether it’s the same day, next day, or within 48 hours.
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Enterprise Managed Mobility
Granite’s Mobile Device & Plan Management offers a solution to address mobile enterprise challenges
Asset Monitoring
Offering proactive ticketing, around-the-clock-support, and the expertise of our Network Operations Center
Cutting-Edge Voice Solutions
We have taken VoIP to new heights especially when paired with Fixed Wireless Access
Managed Field Services
We pride ourselves on being industry leaders in deployment planning and management across all industries
Still Have Questions?
FAQ
With Granite, you can say goodbye to the hassle of dealing with multiple vendors and complicated billing processes.
We offer a seamless and streamlined experience, providing you with a 360-degree view of your services across North America and One Bill for your complete business solution.
This consolidated approach saves you time, money, and eliminates the frustration of managing multiple accounts.
BICSI, which stands for Building Industry Consulting Service International, is a professional association that supports the advancement of the information and communications technology (ICT) profession.
With a vast membership base of over 26,000 professionals and credential holders, BICSI is the preeminent resource for the Connected World.
RCDD stands for Registered Communications Distribution Designer®. It is BICSI’s flagship program that focuses on the design and implementation of telecommunications distribution systems.
The RCDD certification ensures that individuals possess the necessary knowledge and expertise to create reliable, efficient, and scalable ICT infrastructure solutions.
Being an RCDD means being acknowledged by your peers and industry professionals as a subject matter expert in designing and implementing telecommunications distribution systems.
For more information on BICSI or the RCDD Certificate, please visit BICSI’s website: BICSI Registered Communications Distribution Design (RCDD®) | BICSI