Granite Telecommunications Advanced Technician Portal, TechExpress

Granite TechExpress

Field Tech Services. Simplified.

Dispatches may involve repairs, on-site technical support, equipment installation/decommission, moving equipment or wiring, and more. Within TechExpress, you can view a full dashboard complete with ticketing history, active ticket metrics by status and type, as well as recently completed dispatches.

Have a Granite360 login? Click here

Rapid Deployment.

The future of managing your technology services is here.

Granite’s cutting edge portal serves as a data highway and incorporates your existing accounts into the TechExpress platform for easy accessibility.

Learn more about the future of managing your technology services with Granite360.

Boosting Efficiency & Performance

Benefits of Granite TechExpress

Easily open, edit, & cancel tickets and drill down to specific tickets through various categories. You can also link related/prior tickets requesting the same partner from a previous visit to complete the job.

Still Have Questions?

FAQ 

Our team is happy to help. Contact G360-signups@granitenet.com assistance.

Yes! Granite360 has continuous in-house development support, with more robust features and enhancements added regularly.

A ticket s status is dynamically updated with the most current state of the dispatch. The ticket status will be changed to Tech checked in when the technician has arrived on site at your location.

If a dispatch has not yet taken place and the technician has not checked in on site, the dispatch may be rescheduled by editing the date and/or time of the dispatch request within the associated ticket.

If the dispatch has already taken place and is marked as Complete, the dispatch will need to be requested within a new ticket.