Products and services
Granite’s suite of products and solutions provides dramatic cost savings and enhanced productivity, allowing you to spend time on other important business matters.

Voice

Granite’s VoIP services provides stable, scalable telephony solutions ranging from fully hosted Cloud PBX to traditional hand-off options like Primary Rate Interface (PRI) or plain telephone which seamlessly integrate with your existing phone systems. Whether you have many locations, large concentration of employees at a central location or work at home employees, VoIP services enables branch offices, remote workers and telecommuters to work efficiently.

Benefits include:

  • Unlimited local/long distance calling within network
  • Aggressive long distance rates
  • One connection needed for voice and data
  • Fewer circuits and less complicated interfaces

Hosted Private Branch Exchange (Hosted PBX)

Hosted PBX provides all of the features of a modern small office PBX with the convenience and scalability of a remotely hosted, fully-managed cloud solution. By combining local and long distance services with a computer network, your business can simplify its communications infrastructure to a single platform. No matter the size of your business, Granite provides full access to features and professional functionality.

Common Features

  • Auto Attendant
  • Hunting
  • Conferencing
  • Caller ID

Advanced Features

  • Out-Dial Reply
  • Scheduled Reminders
  • Call Lists
  • Click to Dial
  • CommPortal Assistant
  • Virtual Local Area Network (VLAN)
  • Disaster Recovery
  • Wireless Support

Benefits

  • Significant cost reductions
  • Unlimited local and long distance calling on net
  • Increased network efficiency, privacy, and security
  • One connection capability
  • Scalability and flexibility
  • Fewer circuits and less interfaces

Hosted Voice

By moving POTS lines to Hosted Voice, you will improve your bottom line without the inconvenience of a complete telecom overhaul. Granite’s Hosted Voice offering leverages our state-of- the-art VoIP network to translate digital voice for an analog device. This POTs emulation technology gives you the full suite of features found in traditional POTs lines, but at a significant cost savings. Some features include:

  • Local and Long Distance Calling
  • Caller ID
  • Directory Listing and Assistance
  • Operator Assistance

Integrated analog and digital voice, as well as data service, can be provided over a single circuit. A robust SIP gateway and router make connectivity seamless and reliable. Benefits include:

  • Competitive savings
  • Use existing equipment
  • Billed at existing long distance rates

Session Initiation Protocol (SIP) Trunking

SIP eliminates the need to buy separate voice and data circuits. Simple connections with the Internet or private IP infrastructure gives your business more options and less dependency on hardware, effectively managing both data and voice needs. Your business will have the choice of Granite’s local and long distance calling plans and a broad set of features that can be controlled through a secure, self-service online portal. Granite’s SIP product line offers a full range of access options and interoperability with most leading IP-PBX systems.

Features

  • Quality of Service (QoS) while on Granite's core network
  • Public/Private IP Address
  • Expansive Options
  • Fewer Circuits
  • Network Diversity

Benefits

  • Nationwide Coverage
  • Cost Reduction
  • Enhanced Network Capacity
  • Flexibility
  • Scalability
  • Compatibility
  • SIP Trunking

Virtual Auto Attendant

Take control of your inbound calls with a host of features easily managed through your phone or our web-based platform, CommPortal. Auto Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees and controlling costs. Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. Ensure your calls are handled efficiently 24/7/365.

Flexible Announcement Presentation

Create different announcements and menus on demand — for outside business hours or during weekends and holidays.

Dial-by-Name or Extension

Enable callers to identify and dial internal departments or individuals directly by simply entering the first few letters of their names or extension. The option to transfer directly to a voice mailbox further reduces the need for a live receptionist.

Easy Set-Up and Administration

Benefit from multiple administration options to configure schedules, recordings and call trees.

Virtual Voicemail

A great majority of businesses require some means of automatic messaging so that calls are not left unanswered. Network-based voicemail offers a wealth of unified messaging features for efficiency. With the ability to handle voicemail utilizing web-based controls, Granite's Virtual Voicemail solution offers the ability to forward messages to an email with notification for new messages. You never need to miss an important message again.

Features and Benefits

Create different announcements and menus on demand — for outside business hours or during weekends and holidays.
  • Future-proof SIP application server architecture offers investment protection with exceptional scalability and cost-effectiveness
  • Easy mailbox access maximizes convenience of message retrieval
  • Offers options for notification of new messages, including email
  • Visual user interfaces via web access through Granite’s web-based tool, CommPortal.

PLAIN OLD TELEPHONE SERVICE

Local and Long Distance Phone Service

Local Phone Service

Granite has always championed traditional local phone services because of their unmatched reliability and ease of use. Our extensive wholesale contracts with incumbent carriers throughout the United States and Canada allow us to offer exceptional pricing, allowing you to focus on the bottom line.

Long Distance

Granite’s long distance service provides cost-effective in-state, out-of-state, international, and toll-free calling for businesses of any size and budget. You may be dealing with multiple carriers and receiving multiple bills. Granite long distance plans will consolidate multiple bills into one.

Toll Free Number Service

Toll free numbers convey to your customers that not only are they encouraged to call, but you will give their calls the attention that they deserve. With our consolidated billing solution, toll free number charges will appear on your monthly bill, making their usage easy to track and manage.

Granite provides a wide array of local service features you rely on every day, such as:

Common Features

  • Call Forwarding
  • Caller ID
  • Call Hold
  • 3 Way Calling
  • Speed Dial
  • Hunting

Advanced Features

  • CommPortal Assistant
  • Simultaneous Ring
  • Call Screening and management features
  • Find Me Follow Me
  • Music on Hold

Trial Agreement Customer Disclosures for Internet Based Services

Granite agrees to make available to Customer a one (1) Business Seat package for Granite’s Hosted PBX Service (“Trial Service”) for a trial period of thirty (30) days from the date of Customer’s approval of this email (“Trial Period”). During the Trial Period, Customer will be permitted to download the necessary software, IP address and be provided support sufficient for Customer to test the Trial Service. Granite’s product is limited to those materials and support and will not also include support for hardware such as desktops, laptops or mobile phones. Granite is not responsible for access to those devices and/or any increases in data that supports them. Customer agrees not to further disseminate the software or IP address and agrees to stop using the Trial Service after the expiration of the Trial Period, unless the Customer enters into a subsequent order with Granite.
Customer may make such examinations, measurements, and observations of the CPE and the Services as may be necessary to determine whether the Trial Services and equipment are performing satisfactorily in accordance with applicable specifications or requirements. Customer (i) authorizes Granite to perform installation procedures as Granite deems necessary to provide the Trial Service; (ii) agrees to all of the Terms and Conditions of Service as set forth at www.granitenet.com (as such may be modified from time to time, the “Terms of Service”), which are incorporated herein by reference including, without limitation, the additional terms and conditions of service specifically applicable to Internet Based Services; (iii) acknowledges and agrees that certain Internet based services, including, without limitation, the Trial Services, ordered through Granite may not operate in the same manner as traditional wireline phone service; (iv) may cancel the trial at any time, without penalty, during the Trial Period; (v) shall provide reasonable assistance to Granite to ensure the trial is a success, and shall provide personnel, as is reasonably necessary and requested by Granite; and (vi) acknowledges and agrees that during the Trial Period, no service level agreements and/or service level objectives will apply with respect to the Trial Services or equipment, provided, however, Granite will provide Customer with reasonable support of the Trial Services and equipment.
Customer acknowledges and agrees that certain Internet Based Services (which for purposes of this Customer Disclosure, includes, but is not limited to, Hosted PBX, SIP Trunking, SIP PRI, Hosted Voice, Virtual Auto Attendant and Virtual Voicemail Services), ordered through Granite may not operate in the same manner as traditional wireline phone service and that the following terms and conditions apply with respect to such Internet-Based Services: (a) such services are designed only for use with a compatible PBX or similar advanced telephone system; (b) such services only support Granite’s local, intralata toll, interstate long distance and international voice services; (c) such services DO NOT support auto dialers, predictive dialers, telemarketing applications, modems, credit card process, heavy faxing or alarm lines and elevator lines (only POTS lines should be used for these purposes); (d) a qualified vendor must install the equipment and service at Customer’s sole expense and Granite will not process any order without a qualified vendor involved in the installation process; and I Granite requires that Customer provide a complete list of all phone numbers to be ported, any numbers omitted from the list may result in those numbers not being ported at the time of circuit turn-up. Granite will attempt to retrieve CSRs from the existing carrier(s), but cannot guarantee its ability to obtain such CSRs. Customer agrees to provide Granite with complete CSRs, if requested.
CUSTOMER ACKNOWLEDGES AND AGREES THAT SOME OF THE SERVICES PROVIDED BY GRANITE ARE INTERNET-BASED SERVICES AND THAT 911 SERVICES ON INTERNET-BASED SERVICES ARE DIFFERENT THAN THAT OF TRADITIONAL WIRELINE SERVICE. FOR BASIC 911 OR E911 TO BE ACCURATELY ROUTED TO THE APPROPRIATE EMERGENCY RESPONDER, CUSTOMER MUST PROVIDE GRANITE WITH THE TELEPHONE NUMBER(S) ASSOCIATED WITH SUCH INTERNET-BASED SERVICES FOR THE REGISTERED ADDRESS.
CUSTOMER ACKNOWLEDGES THAT INTERNET-BASED SERVICES PROVIDED BY GRANITE MAY NOT SUPPORT BASIC 911 OR E911 DIALING IN THE SAME MANNER AS TRADITIONAL WIRELINE PHONE SERVICE. CUSTOMER AGREES TO INFORM THIRD PARTIES OF THE POTENTIAL COMPLICATIONS ARISING FROM BASIC 911 OR E911 DIALING. SPECIFICALLY, CUSTOMER ACKNOWLEDGES AND AGREES TO INFORM ALL EMPLOYEES, GUESTS, AND OTHER THIRD PERSONS WHO MAY USE SUCH INTERNET-BASED SERVICES THAT BASIC 911 AND E911 SERVICES WILL NOT FUNCTION IN THE CASE OF A SERVICE FAILURE FOR ANY OF THE FOLLOWING REASONS: (A) POWER FAILURES; (B) SUSPENDED OR TERMINATED INTERNET ACCESS SERVICE; (C) SUSPENSION OF SERVICES DUE TO BILLING ISSUES; AND/OR (D) ANY OTHER SERVICE OUTAGES NOT DESCRIBED HEREIN. CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT FAILURE TO PROVIDE A CORRECT PHYSICAL ADDRESS IN THE REQUISITE FORMAT MAY CAUSE ALL BASIC 911 OR E911 CALLS TO BE ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER. FURTHERMORE, CUSTOMER RECOGNIZES THAT USE OF SUCH INTERNET-BASED SERVICES FROM A LOCATION OTHER THAN THE LOCATION TO WHICH SUCH SERVICE WAS ORDERED, I.E., THE “REGISTERED ADDRESS,” MAY RESULT IN BASIC 911 OR E911 CALLS BEING ROUTED TO THE INCORRECT LOCAL EMERGENCY SERVICE PROVIDER.
CUSTOMER IS REQUIRED TO REGISTER THE PHYSICAL LOCATION OF THEIR EQUIPMENT (I.E., IP PHONE, SOFTPHONE, DIGITAL TELEPHONE ADAPTER OR VIDEOPHONE, ETC.) WITH GRANITE AND AGREES TO UPDATE, AND PROVIDE PRIOR WRITTEN NOTICE TO, GRANITE OF THE LOCATION OF SUCH EQUIPMENT WHENEVER THE PHYSICAL LOCATION OF SERVICE FOR A PARTICULAR TELEPHONE NUMBER CHANGES.
CUSTOMER ACKNOWLEDGES AND AGREES THAT NEITHER GRANITE, ITS PROVIDERS, NOR ANY OTHER THIRD PARTIES INVOLVED IN THE ROUTING, HANDLING, DELIVERY, OR ANSWERING OF EMERGENCY SERVICES OR IN RESPONDING TO EMERGENCY CALLS, NOR THEIR RESPECTIVE MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, MAY BE HELD LIABLE FOR ANY CLAIM, DAMAGE, LOSS, FINE, PENALTY OR COST (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES) AND CUSTOMER HEREBY WAIVES ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION, ARISING FROM OR RELATING TO THE PROVISION OF ALL TYPES OF EMERGENCY SERVICES TO CUSTOMER. CUSTOMER INDEMNIFIES AND HOLDS GRANITE HARMLESS FROM ANY CLAIM OR ACTION FOR ANY CALLER PLACING SUCH A CALL WITHOUT REGARD TO WHETHER THE CALLER IS AN EMPLOYEE OF CUSTOMER OR OTHERWISE. CUSTOMER ACKNOWLEDGES AND AGREES TO HOLD HARMLESS AND INDEMNIFY GRANITE FROM ANY CLAIM OR ACTION ARISING OUT OF MISROUTES OF ANY 911 CALLS, OR WHETHER LOCAL EMERGENCY RESPONSE CENTERS OR NATIONAL EMERGENCY CALLING CENTERS ANSWER A 911 CALL OR HOW THE 911 CALLS ARE HANDLED BY ANY EMERGENCY OPERATOR INCLUDING OPERATORS OF THE NATIONAL CALL CENTER. THESE LIMITATIONS APPLY TO ALL CLAIMS REGARDLESS OF WHETHER THEY ARE BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND/OR ANY OTHER THEORIES OF LIABILITY.
In order to commence the trial, Customer’ s representative, having the authority to act on behalf of and legally bind their organization, must take the following actions:
  • Review the terms and conditions contained herein
  • Complete the required fields listed below, full name, title, company, address and phone number
  • Click the accept button