Current Outages

Granite Grid

The Shops at Mission Viejo - Full Outage

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Resolution: We are showing service restoral to our equipment as of 9:59PM on 10/21/2021. We are seeing all equipment back online and passing traffic.
10/21/2021 11:48PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/21/2021 10:15PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/21/2021 10:12PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/21/2021 9:59PM EST

Southwest Plaza - Partial Outage

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Power: There is a confirmed utility power outage impacting the location. We are currently pending an ETTR from our on site contacts on when power is expected to be restored.
10/21/2021 9:51AM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/21/2021 9:31AM EST

Woodfield Mall - Full Outage

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Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/20/2021 4:21PM EST

Mall St. Matthews - Partial Outage

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Resolution: We are showing service restoral to our equipment as of 12:01PM on 10/21/2021. We are seeing all equipment back online and passing traffic.
10/21/2021 1:43PM EST
Equipment/Power: Our on site technician has determined a bad UPS connected to our MDF is the cause of the outage. We have bypassed the UPS for the time being to restore service.
10/21/2021 1:41PM EST
IW: Our onsite technician has determined cabling issues to be the cause of the outage. They have begun surveying the damage and will begin repair work once complete.
10/21/2021 10:01AM EST
IW: Trouble isolation indicates that the outage is stemming from the on-site equipment or wiring. We are working with our dispatch team to secure a technician.
10/19/2021 6:32PM EST

Shops at Riverside - Partial Outage

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Resolution: We are showing service restoral to our equipment as of 7:00PM on 10/20/2021. We are seeing all equipment back online and passing traffic.
10/21/2021 6:39PM EST
IW: Our technician has arrived on site and begun working with our NOC for further isolation and troubleshooting.
10/20/2021 6:43PM EST
IW: A technician has been secured and we have an approximate ETA of 4:45PM Tomorrow.
10/19/2021 3:19PM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/19/2021 1:45PM EST
Initial Status: Our monitoring has detected a partial outage impacting this property. A technician has been assigned to begin isolation.
10/19/2021 1:38PM EST

Great Mall At Bay Area - Full Outage

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Resolution: We are showing service restoral to our equipment as of 3:40PM on 10/20/2021. We are seeing all equipment back online and passing traffic.
10/20/2021 4:51PM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/19/2021 6:47PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/19/2021 5:21PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/19/2021 12:46PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/19/2021 12:46PM EST

Resolved Outages

Granite Grid

Alderwood Mall - Partial Outage

Resolution: We are showing service restoral to our equipment as of 4:18PM on 10/21/2021. We are seeing all equipment back online and passing traffic.
10/21/2021 4:18PM EST

Twelve Oaks - Full Outage

Resolution: We are showing service restoral to our equipment as of 10:24AM on 10/19/2021. We are seeing all equipment back online and passing traffic.
10/19/2021 12:34PM EST
Power: There is a confirmed utility power outage impacting the location. We are currently pending an ETTR from our on site contacts on when power is expected to be restored.
10/19/2021 12:25PM EST
Power: There is a confirmed utility power outage impacting the location. We are currently pending an ETTR from our on site contacts on when power is expected to be restored.
10/19/2021 8:24AM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/19/2021 8:18AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/19/2021 8:16AM EST

Lakewood Center - Full Outage

Resolution: We are showing service restoral to our equipment as of 10:00AM on 10/18/2021. We are seeing all equipment back online and passing traffic.
10/19/2021 6:27PM EST
Carrier Trouble: The circuit carrier has linked this to a higher level fiber outage. They are actively working on isolating the extent of the damage.
10/18/2021 12:44PM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 8:43AM EST

Lakewood Center - Full Outage

Resolution: We are showing service restoral to our equipment as of 3:49AM on 10/19/2021. We are seeing all equipment back online and passing traffic.
10/19/2021 6:30PM EST
Carrier Trouble: The circuit carrier has linked this to a higher level fiber outage. They are actively working on isolating the extent of the damage.
10/16/2021 4:39PM EST
Dispatch/Power: Power has been verified on-site and we are engaging with our dispatch team secure a technician to troubleshoot at the location.
10/16/2021 9:43AM EST
Power: We are engaging local contacts to verify power to our on-site infrastructure.
10/16/2021 9:17AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 8:43AM EST
Initial Status: Our monitoring has detected a full network outage impacting this property. A technician has been assigned to begin isolation.
10/16/2021 8:43AM EST