Frequently Asked Questions
Q: How can Granite Telecommunications offer service on a national level when my company can't get national service from any of the major telephone companies?
A: Granite Telecommunications has long-term wholesale contracts with all of the major telephone and digital carriers across the country. This allows us to provide a national solution to your company's telephone and broadband needs.
Q: Why is Granite Telecommunications able to offer significant savings over other telephone companies?
A: Long-term wholesale contracts allow Granite Telecommunications to pass along significant savings to our customers.
Q: Does Granite Telecommunications offer customized reporting?
A: Yes. Through our proprietary software Cornerstone, we offer Rock Reports. These reports enable our customers to customize reports that provide a variety of broad and narrowly focused account data as well as support fraud prevention measures.
Q: My company has hundreds of locations. Does this mean I will still get hundreds of bills each month?
A: No, not if you don't want to. Granite Telecommunications offers the option of receiving one consolidated bill at the corporate level or individual bills separated by location. No matter which option you choose, Granite Telecommunications provides call detail and usage charges itemized by location.
Q: Will I still receive a monthly telephone bill?
A: Yes. Granite Telecommunications bills on a monthly basis. Customers choose how they would like to receive their bill. They can choose web-based access, EDI (Electronic Data Interchange), email and mailed CD-ROM diskette. Granite Telecommunications does provide conventional paper bills but strongly encourages our customers to join us in saving precious natural resources by going paperless!
Q: What is EDI?
A: EDI stands for Electronic Data Interchange, an electronic method to exchange business documents in a standardized format. Since the data format is standardized the customer can be assured they will be able to read the bill through their EDI software. Granite Telecommunications offers the 811 Consolidated Service Invoice Statement. This allows for the billing of complex and structured service invoice detail. Use of EDI safeguards data integrity and eliminates redundant data entry and the use and storage of paper. Only customers with EDI software can take advantage of this billing option.
Q: Which EDI vendors are compatible with Granite Telecommunications?
A: Current EDI vendors that our customers have used successfully are:
- Anchorpoint
- Asentinel
- Avista
- Avotus
- Cass Information
- Control Point Solutions
- Invoice Insight
- Info Strategies Group
- ProfitLine
- TeleSoft Corp
- Vcom Solutions
- Telwares
Please review our Terms and Conditionsfor Broadband and Primary Rate Interface (PRI) service.
Tariff Documents and Service Guides
Granite PA Switched Access Tariff PA PUC No. 3 1.14.08
Granite PA Local Tariff 10.19.06
Granite PA Resold IXC Tariff 12.10.04
Granite OH Access Tariff Replacement Tariff No 2 6.18.08
Granite OH CLEC IXC and Access Tariff 6.24.08
Granite VA Access Tariff 5 30 07
Granite VA Local Tariff Rev. 10.03 - Res Svc Del
Granite UT Area Code Overlay
Granite CA Service Guide