Billing, Flexible Billing Options

Flexible Billing Options

We understand that to earn your business is to earn your trust. The very core of our business is based on providing unparalleled customer service, which means earning your trust every day, on every call. Our high standard of service is also reflected in our billing system, which is singular in telecom billing in its clarity and honesty, echoing our efforts to earn your trust on a daily basis.

At Granite, we provide our customer with a single consolidated bill, and unlike other telecom providers, our bill has no hidden charges. All fixed and variable charges are presented in a clear and concise manner. All regional toll and long distance call detail is also provided on paper, over the web, or both depending on what you specify with your account representative.

Granite’s customers have the option of receiving a single bill at the corporate level or separate bills by individual location, by department, or by general ledger code to allow easy integration into customer payment systems.

Two levels of billing

Granite has incorporated a unique hierarchical reporting structure adding flexibility in organizing and presenting invoices based on individual customer needs. The billing hierarchy contains two levels:

"Parent Account" at the corporate level

"Child Accounts" for the individual location levels

Granite provides call detail and usage charge itemization by location under either option. The bill is available in detail or summary format whether the Parent or Child locations are responsible for payment.

• SAP
• Peoplesoft
• Rivermine
• Oracle
• JD Edwards
• Lawson
• Great Plains
• WinBill
• Vercuity

Granite will work with you to provide the information you need to manage your telecommunications expenses.

Payment Options

At Granite we pride ourselves on our flexibility. We offer several invoice and payment options:

• Web-based access
• EDI (Electronic Data Interchange)
• Email
• Mailed CD-ROM diskette

Granite does provide conventional paper bills but strongly encourages our customers to join us in saving precious natural resources by going paperless.

EDI

Customers with EDI software can take advantage of the 811 Consolidated Service Invoice Statement. Granite Telecommunications currently offers the 811 Consolidated Summary Transaction Set and Extended 811 Transaction set Guideline.

EDI 811 Guide

Our current methods of transport are email and FTP. If a customer wishes to use a VAN for file transfer, they must incur the VAN transport costs.

Our website includes the EDI Transaction Guidelines as well as a New EDI Partner form that needs to be completed in order to initiate EDI billing.

EDI Partner Information

Current EDI vendors that our customers have used successfully are:

• Anchorpoint
• Asentinel
• Avista
• Avotus
• Cass Information
• Control Point Solutions
• Invoice Insight
• Info Strategies Group
• ProfitLine
• TeleSoft Corp
• Vcom Solutions
• Vercuity

Granite’s knowledgeable Sales team can help you understand current best practices, standards and trends in the telecom industry and how they affect your business. We can help you determine the most practical service package to reduce costs and maximize efficiency.

"Consolidating our domestic POTS lines with Granite has taken the mystery out of understanding how each LEC operates.

One single phone call to our Premier Account Analyst allows us to initiate or follow-up on repairs, MACD, or inside wiring across our entire footprint.

The single, consolidated monthly invoice has dramatically cut down on our telecom invoice processing time while simultaneously giving us transparent visibility into our expenses.

I would recommend Granite Telecommunications for any geographically distributed, multi-location business who is looking to reduce administrative burden while increasing telecom cost efficiencies."

— Louis Vuitton

"Granite is customer focused, providing quality service and reporting like no other provider. Our account representative is exceptional, addressing all of our needs and with real cost savings."

— Susquehanna Bank