IW Vendor Partners
"We have been with your company now for just over 3 years and couldn’t be happier. Because of the auditing and reporting you have supplied us with, we know exactly what we are paying for at each location. We no longer have to pay a consultant to analyze our bills and services. It’s like having my own outsourced telecom department at my disposal that I do not have to pay for. Thank you and your team for a job well done!" - First Watch Restaurants
Comprehensive Account Management
We understand the frustration, not to mention time and money lost, that comes from trying to figure out complex account reports. Our reporting and billing is based on a policy of clarity and transparency. The result is a flexible system that can be customized for ease and efficiency. Granite’s Rock Reports offer the most comprehensive account management support available in the telecommunications industry.
At Granite, we provide our customers with a single consolidated bill with no hidden charges. All fixed and variable charges are presented in a clear and concise manner. All regional toll and long distance call detail is also provided on paper, over the web, or both depending on what you specify with your account representative.
Rock Reports Key Features
Inventory Management - Ability to view account inventory, including number of lines and features, by location or in aggregate on a real time basis.
Invoice Management - Detailed account billing and usage analysis helps customers evaluate account attributes, including lines with high toll and usage and locations with unusually high call volumes and charges.
Audit Management - the ability to download critical information charges allows customers to create reports, and review invoices and charges by line, location, or in aggregate.