IW Vendor Partners
Premier Account Management
"When I started working on the granite account, I was completely lost. Kim [the Premier Account Manager] took the time to hold my hand through your website and answered my questions, iteration after iteration. I was assigned a very important project, that I would not have been able to complete if it was not for her and her dedication. She is an absolute value-add to Sonic and I truly appreciate her! If only I could get all the vendors that I work with to be as thorough, detailed and CARING as she is, my job would be so much easier. Thank you to whomever sent her our way, she is a great asset and I sincerely hope there are no plans to move her away from the Sonic Team…." - Sonic
One Point of Contact for Managing Your Account
Customers are assigned a dedicated Premier Account Manager as the single point of contact for all issues. The Premier Account Manager works closely with you to coordinate all conversions, moves, additions, or changes, and to generate custom account management reports. Your Premier Account Manager also serves as the first point of contact in the event of any issues with your account or service.
For additional support, Granite provides live support from our customer service representatives in our Quincy, Massachusetts headquarters and is available 24 hours a day, 7 days a week, 365 days a year.
Our Premier Account customers receive the highest standards of customer service in the telecommunications industry. Granite’s point of difference is listening to our customers, understanding their business, and handling any and every service need or possible issue with the utmost in efficiency and professionalism. Premier Account customers receive red-carpet account management treatment from our dedicated account service team, led by an experienced account manager. Whether it’s POTS, broadband, structured cabling, systems installations, our account managers are responsive and our team is ready.
Call 866-205-8928 or email us at firstname.lastname@example.org to learn how our Premier Account Management team can help your business save with our entire suite of voice services, from Plain Old Telephone Service (POTS) and Structured Cabling and Systems, to end-to-end voice, data, and video infrastructure solutions.