Premier Account Analyst

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.  As a Premier Account Analyst, you will be the primary point of contact for our customers, managing their telecommunications accounts, utilizing our proprietary applications.  Interested candidates must have excellent phone etiquette and communication skills along with the ability to build solid business relationships.

Responsibilities:

• Maintain and manage Granite’s Premier accounts.
• Conduct weekly meetings with assigned Premier Accounts.
• Minute each meeting weekly and follow up on all actions
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales, and customer service staff.

Requirements:

• Bachelor’s Degree
• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills
• Must have intermediate to advanced knowledge of Microsoft Excel

Preferred but not required:

• Account management or customer service experience
• Exposure to Telecommunications industry

Please submit resume, cover letter, and salary requirements to:

Franca Antonellis

fantonellis@granitenet.com