Help Desk Technician I

Granite Telecommunications is the fastest growing company in the telecommunications industry with over $200 million in annual revenue. Granite Telecommunications provides clients with a web based middleware solution that enables real-time reporting, client specific invoicing, volume discounting, financial analysis, and 24-hour support for large businesses throughout the United States. 

Summary of position: The position will be responsible for resolving inbound technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets.  The Helpdesk Technician will also install, configure and support new and upgraded computer/laptops and printers and assist with the operation and maintenance of the Company’s network(s).

Essential Functions

• Set up user accounts—creation/password reset/enabling-disability accounts in Active Directory.
• Troubleshoot printing issues.
• Excellent written communication skills for composing internal and external e-mails.  Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logging and tracking calls using problem management software.
• Ability to multi-task in a fast paced, customer-oriented technical environment.
• Ability to work in a team environment.

Knowledge, Skills and Abilities:

• Minimum one year experience supporting technical issues.
• Ability to learn and grow your skills.
• Knowledge of Windows XP, internet connectivity, and a basic knowledge of computer networking. 
• Proficiency with Microsoft Office suite of products.
• Ability to troubleshoot quickly and effectively.
• Working knowledge of PC Hardware configurations and troubleshooting.

This position is not a call center position. I am looking for people who want to get in the door of a great company and work their way up. This could be getting into networking, telephony or management.

For immediate consideration, please forward resumes to:

Danielle Szestakow

Corporate Recruiter

dszestakow@granitenet.com