Field Service Operations Dispatcher

Responsibilities include:

• Dispatching service orders via phone and e-mail requests across the country for telecom issues.
• Sending completed tickets to Vendor selected via e-mail, fax and vendor web sites.
• Answering calls from technicians on site, assisting them in finding and testing lines as well as resolving issues.
• Taking closeouts from the techs and posting into open tickets.
• Billing out completed tickets; rescheduling or assigning incomplete tickets.
• Following up actions w/ the Premier team and acting as liaison between the Reps to the locations and the onsite techs.
• Answering and resolving issues on e-mails relating to the Field Service Ops group.
• Posting Signout sheets to completed tickets.
• Following up on any issues and corresponding with the proper channels until job is competed.

Mandatory/Minimum Requirements:

* 1+ years experience in the telecom industry and/or 2+ years in fast paced call center environment.
* Excellent PC skills including Windows, Word, Outlook and web-based applications. * * Typing skills are a MUST.
* Excellent communications skills in both verbal and written form.

* Ability to multi task and follow issues through to completion

* Decision making skills

* Must be focused and possess the ability to resolve problems efficiently.

Desirable:

*Highly motivated, energetic, self-starter.

*Motivated team player who also has the ability to work independently with minimal      supervision.

Available Shifts

• 10-7 pm shift and 9am-6pm shift-- Monday thru Friday

Located in Quincy, Massachusetts, Granite Telecommunications LLC is a nationwide telecommunications services provider.  We provide nationwide telecommunications to business users. In less than 4 years, we have become the country’s largest commercial wholesaler of telecommunications service. Currently, we provide telephone services to 40 of the Fortune 100 Companies.  With over $200,000,000 in annual revenue, our debt free and profitable business model makes us America’s fastest growing wireline telecommunications company.  We now have customers in 110,000 locations with 410,000 lines in service.

We are conveniently located within walking distance of the Red Line North Quincy T-stop. 

For immediate consideration, please submit resumes to:

Danielle Szestakow

Corporate Recruiter

dszestakow@granitenet.com.