Broadband Repair Representative:

Granite Telecommunications, an integrated services provider based in Quincy, MA, is seeking Broadband Technical Service Representatives to provide support for our broadband product offering.  This position is responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues.

Responsibilities:

• Remotely troubleshoot issues on problem calls from Granite customers
• Professionally and accurately handle customer requests including technical and non-technical inquiries
• Answer routine questions regarding service installation, product features, outages and component-level problems
• Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer

Qualifications:

• High school diploma
• Minimum of two years experience assisting customers with technical broadband service issues
• Proven problem-solving skills
• Ability to provide a high level of customer support to improve customer experience
• Ability to use computer and software applications to input and retrieve information
• Ability to work well independently and in a team environment

Granite Telecommunications offers employees a competitive benefits and compensation package including medical/dental, paid vacation and holidays, on-site fitness center, and convenient office location in Quincy, MA.

To be considered, please forward your resume and cover letter to 

Danielle Szestakow

Corporate Recruiter

dszestakow@granitenet.com.