IW Vendor Partners
"As usual Granite support is flawless." - Learning Care Group
Our highly skilled and trained customer service representatives are available 24 hours a day, 7 days a week, 365 days a year. At Granite there are no interactive voice response (IVR) systems, so you always get to speak with a live representative. All incoming calls are answered within 8 seconds. Granite’s customer service department serves as the “front line” for all of your billing and repair issues. In addition, all of our standard customers receive monthly “health check” calls to make sure there are no issues regarding their service.
Whether you take advantage of Plain Old Telephone Service (POTS), Toll Free Numbers, Long Distance, or Broadband services, you’ll always be covered by our around-the-clock customer service representatives. And, if you have telecommunication service installation needs, our certified and insured technicians can be anywhere in the U.S. within four hours. Pre-installation site survey and analysis, onsite cabling and installation, new line extension and termination, phone system design and implementation, national rollout deployment, troubleshooting, and repair are just a few of the wiring infrastructure challenges we manage every day.